Privacy Policy for Bryant Fence

Privacy Policy

Effective date: September 23, 2026

This Privacy Policy explains how Bryant Fence of Oak Ridge ("Bryant Fence," "we," "us" or "our") collects, uses and protects information when you visit this website, request a quote, call us or text with us. Our local office is at 101 E Tennessee Ave, Suite 123, Oak Ridge, TN 37830 (Jackson Square).

We do not sell or rent your personal information.

Information We Collect

Information you give us

When you fill out a quote, contact or customer care form, call us or send us a message, we collect what you choose to share. This can include:

Your name, phone number and email address
Your property address, city and ZIP code
Project details, such as the fence type you want, your comments and any photos you send us
Your contact preferences and whether you agreed to receive text messages

Information collected automatically

When you browse the site, we and our service providers may automatically collect basic technical information, such as your IP address, browser and device type, the pages you visit, the site that referred you and the date and time of your visit. This is collected through cookies and similar technologies (see "Cookies and Analytics" below).

Phone calls

We may use a call tracking service to understand which ads or pages led you to call us. Such a service can record the phone number you call from, the call time and duration, and the page or ad you came from. Calls may be recorded for quality and training purposes. If a call is recorded, we will tell you at the start of the call.

How We Use Your Information

We use the information we collect to:

Respond to your quote request or question and schedule measurements, estimates and installations
Prepare estimates, contracts and invoices, and provide warranty or customer care service
Send appointment reminders and project updates by phone, email or text (text only if you have agreed to receive texts)
Understand how visitors use our website so we can improve it
Measure how well our advertising works
Protect our website and business from fraud, spam and misuse
Comply with legal obligations

Text Messages (SMS)

If you check the text message consent box on one of our forms, or otherwise agree to receive texts from us, Bryant Fence may send text messages to the mobile number you provided about your quote, appointments, installation scheduling and customer care. Agreeing to texts is not a condition of getting a quote or buying from us.

Message frequency varies depending on your project.
Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help, or call (865) 433-6218.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party, except with the service providers who help us send messages. Those providers may use this information only to deliver messages for us.

Cookies and Analytics

Cookies are small files stored in your browser. We and our service providers may use cookies and similar tools to keep the site working, remember your preferences, understand site traffic and measure our advertising. These may include:

Google Analytics and Google Tag Manager, to understand how visitors use the site. You can learn more at How Google uses information from sites that use its services, and opt out with the Google Analytics opt-out browser add-on.
Meta (Facebook) Pixel, to measure and improve our Facebook and Instagram ads. You can manage this in your Facebook ad preferences.
Call tracking (such as CallRail), to link phone calls to the page or ad that produced them.
Review widgets (Trustindex), which show our Google reviews and may load content from Google.

Most browsers let you block or delete cookies in their settings. If you block cookies, some parts of the site, such as forms, may not work properly.

How We Share Information

We share information only as needed to run our business:

Service providers who help us operate, such as website hosting, form processing, email, text messaging, call tracking, scheduling, payment processing and analytics. They may use your information only to provide services to us.
Bryant Fence's main office, so our team can schedule, build and service your fence.
Legal and safety reasons, when required by law or legal process, or to protect our rights, customers or the public.
Business transfers, if our business is sold or reorganized. Your information would then remain protected by this policy.

Paying Online

If you pay an invoice online, the payment is handled by a third-party payment processor. We do not store your full card or bank account number on this website. The processor's own privacy policy applies to the information you give it.

Links to Other Websites

This site links to other websites, such as Google reviews, financing partners and city permit offices. We are not responsible for the privacy practices of those sites. Please read their privacy policies.

How Long We Keep Information

We keep your information as long as we need it to answer your request, complete and warranty your project, keep business and tax records, and meet legal requirements. After that, we delete it or make it anonymous.

How We Protect Information

We use reasonable administrative, technical and physical safeguards, including encrypted (HTTPS) connections on this site. No website or storage system is completely secure, so we cannot guarantee absolute security.

Your Choices

Texts: reply STOP to any text message from us.
Email: use the unsubscribe link in any marketing email, or contact us.
Access, correction or deletion: contact us to ask what information we hold about you, or to have it corrected or deleted. We will respond within a reasonable time, as the law requires. We may need to keep some records for legal or warranty reasons.
Cookies: adjust your browser settings or use the opt-out tools listed above.

Children's Privacy

This website is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you think a child has sent us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it last changed. Significant changes will be posted on this page.

Contact Us

For questions about this Privacy Policy or your information, contact us:

Bryant Fence of Oak Ridge
101 E Tennessee Ave, Suite 123
Oak Ridge, TN 37830
Phone: (865) 433-6218
Email: customerservice@bryantfence.com
Office hours: Monday to Friday, 8am to 5pm